E.On recalls THOUSANDS of power adapters amid safety risk fears.
E.on is recalling two types of power adapters with immediate effect.
The Coventry -based gas and electricity company has issued a statement confirming the adapters were included with some of the in-home energy displays (also called smart energy displays).
These were mainly supplied to customers between 2012 and 2015, along with their smart meter.
After testing, the company found that in rare cases, the outer casing can come loose, showing the internal wires causing an electrical safety risk.
As a precaution, E.on will be replacing the adapters affected.
The adapters affected have model numbers TEKA006-0500500BS and SPS-02C5-0.5CU respectively.
In a statement on the Chartered Trading Standards Institute, the company say: "Our main concern is the safety of our customers.
"This recall is a precaution after independent tests have shown that there is a small failure rate with two models of our power adapters.
"In extremely rare instances, the casing around affected power adapters can come loose and could create an electrical safety risk if they're not switched off first."
If you own one of the affected adapters, as a precaution, switch off your power supply at the wall, unplug your in-home display, and stop using the power adapter straightaway.
You can take your power adapters to your local recycling centre if convenient. Keep hold of your in-home display as a replacement power adapter will be sent out to you.
Free replacement power adapters will be sent out from September 2016, along with a pre-paid envelope so if you haven't recycled your power adapters you can send them back to E.on.
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Your meter will not be affected by this - they'll work as normal and you'll continue to get accurate bills.
E.on say they are writing to affected customers via letter and where possible by email and text as well.
For more information and guidance, customers can call on 0345 366 5973 between 8am-8pm Monday to Friday, or 8am-6pm on Saturdays - and select option 1.
Other product recalls affecting local consumers include Tiger's children products, Next shower gel and Kellogg's products.
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